Help and Frequently Asked Questions

 

 

If you have any questions please check below to see if it's already answered. If not feel free to use our contact form to ask your questions. We aim to reply within 48 hours.

 

  • What is included in the price of your crackers? A hat, joke and snap are included. No gifts are included. One end is left open for you to insert your gifts.

  • If I buy gifts from you, will you put them in the crackers and finish them for me? Only if you request us to.  If we leave you to insert the gifts, you will be able to put exactly what you want in your crackers rather than trying to guess what cracker holds what.

  • Can I buy cracker gifts from you if I don't buy crackers? Sure, no problem.

  • What sizes are your crackers? The overall lengths are as follows:
    Jumbo crackers are 33cm x 7cm
    Standard crackers are 30cm x 4.5cm
    Mini crackers are 21cm x 3cm

    Centre tubes:
    Jumbo: 13cm x 7cm
    Standard: 10cm x 4.5cm
    Mini: 7.5cm x 3cm

  • Do you offer discount for bulk purchases? You may be able to talk us into a discount for orders over 100 crackers placed before September 1st. After this time we become extremely busy and can't offer discounts.

  • Do you offer corporate or wholesale terms? No sorry we don't. We are retail only. The margins are too low to manufacture high quality Christmas crackers here in the UK. We can not compete with China pricing. For wholesale we recommend Celebration crackers or Robin Reed who mass produce crackers in China and import into the UK. We are targetting a completely different market.

  • Can you print a bespoke cracker with our logo or design? No, sorry this service is no longer available. However if you provide the paper we can put the cracker together for you. Please contact us for pricing.

  • Can you send me samples? Yes, please see our samples page.

  • Can you make me a non standard size cracker? No sorry we can't.

  • Are gifts included when I buy crackers? No. Gifts must be purchased separately.

  • Do you ship overseas? We ship to the UK, France, Spain, Germany, Holland and Italy. Other destinations are possible on request.

  • What are your delivery times? All crackers are made to order so please allow 14 days for completion + delivery. If you need them urgently please let us know ASAP.

  • What are your payment methods? We use PayPal to accept payments online. Bank transfer is available as well as credit and debit cards over the phone - 01823 431475.

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